RETURNS & EXCHANGES

Camel Kidz wants you to be completely happy with your item(s). If you are unsatisfied for any reason, please do not hesitate to contact us at info@camelkidz.com.

 

WHAT IS THE RETURN POLICY FOR CAMEL KIDZ WEB SHOP?

We can accept a return for an exchange or a full refund (excluding the cost of original shipping), if the following requirements are met:

  • The item/s are returned within 10 working days of you receiving them.
  • The item/s must be in original condition, with all tags remaining in place.
  • We can’t accept any returns that do not meet these requirements.

 

ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Camel Kidz for an exchange or refund are NOT covered or reimbursed by us.
If you request an exchange however, we will cover the shipping cost to send the new size out to you again.

 

HOW DO I ORGANISE A RETURN?
You just email info@camelkidz.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!

We can not be held liable for the loss of the items being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

 

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible, but we do ask for 3-5 working days to be able to process your return.
If you’re exchanging, we will send your new piece/s out, and email you a new tracking number.
If you’re refunding, we will refund you through the same method you used to pay, and email you once complete.

 

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@camelkidz.com so we can personally assist you and sort out your problem as quickly as possible.